Privacy Statement – SmartHelp Manchester
SmartHelp Manchester (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Statement explains how we collect, use, and safeguard your information when using our website smarthelpmanchester.co.uk, our members area, and related services.
1. Data We Collect
We may collect the following personal data:
- Contact & account information: name, email address, phone number, login credentials for our members area
- Usage data: pages visited, time spent on pages, IP address, browser/device information
- Payment information: details necessary to process payments via PayPal
- Cookies and tracking technologies: functional cookies, Google Analytics, and Facebook/Meta Pixel cookies
2. How We Use Your Data
We use your personal data to:
- Provide and improve our services, including your members area
- Respond to inquiries or support requests
- Process payments securely via PayPal
- Analyse website usage with Google Analytics
- Deliver and optimize advertising via Facebook/Meta Pixel
- Comply with legal obligations
3. Sharing Your Data
We do not sell your personal data. We may share your information only:
- With service providers to support website functionality (e.g., hosting, analytics, live chat)
- With manufacturers or third parties if required for technical support of devices
- To comply with legal obligations, protect our rights, or enforce our terms of service
4. Cookies & Tracking
Our website uses:
- Functional cookies: necessary for login, members area, and website operation
- Performance cookies: Google Analytics to understand site usage
- Targeting/Advertising cookies: Facebook/Meta Pixel to improve ad relevance
You can manage your cookie preferences through our cookie banner at first visit.
5. Data Retention
We retain personal data only as long as necessary:
- Members area data: 1 year after last activity
- Payment data: as required by UK accounting and tax laws
- Analytics data: anonymized, retained for up to 12 months
6. Your Rights
Under GDPR, you have the right to:
- Access your personal data
- Request correction or deletion of your data
- Withdraw consent at any time
- Object to processing or request data portability
To exercise your rights, contact us at: privacy@smarthelpmanchester.co.uk.
7. Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
8. Changes to This Privacy Statement
We may update this Privacy Statement periodically. Any changes will be posted here with an updated “Last Updated” date.
Last Updated: 20/11/2025
Contact Us:
Email: privacy@smarthelpmanchester.co.uk
Registered Address: HyperStorm Ltd, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ