Terms & Conditions – SmartHelp Manchester

Last updated: 20/11/2025

Welcome to SmartHelp Manchester. These Terms & Conditions explain the rules and expectations when using our website and purchasing any products or services from us. By using our website or completing a purchase, you agree to these terms.

If you have any questions, you can contact us anytime at support@smarthelpmanchester.co.uk.

1. About Us

SmartHelp Manchester
Email: support@smarthelpmanchester.co.uk
Website: www.smarthelpmanchester.co.uk

2. Using Our Website

By using our website, you:

  • Agree not to misuse the site or attempt to interfere with security or functionality.
  • Agree to provide accurate information, especially when placing orders or creating an account.
  • Must be at least 18 years old to place orders.

3. Products & Services

We offer smart home devices, support services, and related products. While we aim to keep all information accurate:

  • Images and descriptions are for illustration purposes.
  • Product availability is not guaranteed.
  • We reserve the right to update product details, pricing, and availability at any time.

4. Pricing & Payments

  • All prices are shown in GBP (£).
  • Payment must be made at the time of order.
  • We accept the payment methods shown at checkout.
  • If a price is incorrect due to an error, we may cancel the order and issue a full refund.

5. Orders & Contract

When you place an order:

  1. You will receive an order confirmation email.
  2. A contract is only formed once your order is accepted and dispatched.
  3. We may refuse or cancel an order, including due to stock issues, errors, or suspected fraud.

6. Delivery

  • Delivery times are estimates only and may vary based on your location.
  • We are not responsible for delays caused by couriers or external factors.
  • You must provide accurate delivery information; failed deliveries due to inaccurate addresses may incur additional fees.

If a product arrives damaged or missing, contact us within 48 hours.

7. Refunds, Returns & Cancellations

You have the right to cancel physical product orders within 14 days of receiving your item, unless the item:

  • Has been opened or used
  • Is personalised, custom-installed, or part of a service
  • Cannot be returned for hygiene or safety reasons (where applicable)

To initiate a return, you must contact us first.

Customers are responsible for return postage unless the item is faulty.
Full details can be found in our Refund & Returns Policy.

8. Service Appointments & Consultations

For any onsite installation or smart-home support:

  • Appointments may be rescheduled with at least 24 hours’ notice.
  • Missed appointments may incur fees.
  • Some services are non-refundable once delivered.

9. Warranty

Products sold may include manufacturer warranties. SmartHelp Manchester does not provide additional warranties unless stated.
Warranty claims should follow the manufacturer’s procedures.

10. Limitation of Liability

We are not liable for:

  • Losses caused by user error, misuse, or improper installation of devices
  • Indirect or consequential losses (e.g., data loss, business interruption)
  • Issues caused by third-party smart home systems, networks, or integrations

Our total liability is limited to the value of the product or service purchased.

11. Privacy & Data Protection

Your personal information is handled according to our Privacy Policy, which explains:

  • What data we collect
  • How we use it
  • How it is stored and protected

We comply with UK GDPR and data protection laws.

12. Account Registration

If you create an account:

  • You are responsible for keeping login details secure
  • We may suspend or delete accounts that violate our policies or appear fraudulent

13. Intellectual Property

All content on this website — including logos, text, images, and branding — is owned by SmartHelp Manchester and protected by copyright laws.
You may not copy, reproduce, or use it without permission.

14. Changes to These Terms

We may update these Terms & Conditions at any time. The latest version will always be available on our website.

15. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be handled in UK courts.